One of the most common questions I get is, “When you see something that could be better but don’t have the power to fix it, what do you do?”

Recently, I’ve had a lot of time to reflect, and I’ve realized that I need someone on my team who can help me think through challenges and ideas in a low-pressure, low-stakes environment.

I’ve learned so much about discipline and health, and ultimately, this challenge has taught me that I don’t have to do something just because everyone else is doing it.

It used to be rare for me to slow down and appreciate the progress, but I’m grateful to my coach for helping me see the value of taking time to pause once a quarter for a review with my team.

No matter how insignificant the failure may seem—and no matter if it’s in our control—it can still feel really bad. Big or small, in our control or not, we have to bounce back

Last week, I led one of the most important and uncomfortable conversations we’ve ever had as a team: What do we believe as an organization?

Sometimes the words and the ideas flow, and sometimes there are days like today, when I can’t find the words, no matter how hard I try.

No matter what our relationship with feedback is, and no matter how much or how little we know about how to best deliver it, we can get better at accepting it and help others do the same.

There’s no overnight trick to building resilience; it truly is a muscle that we have to strengthen over time. But I’ve learned there are things we can do to develop resilience on a regular basis.

I think we need to use the pandemic as a chance to press the reset button harder than we’ve ever pressed it.

I’ve learned that whenever I get up the courage to lean into a tough convo, I immediately see the trust on my team grow as well as their confidence in me as a leader.

I am thankful for a week of listening, learning, and reflecting. But I know that what happens after we learn is what matters most.

My heart is heavy. I stand in solidarity with the fight against racism. BLACK LIVES MATTER!

A message from Kristen's team about how to help those who help us the most.

Remote work and virtual meetings are here to stay. So how do we get really good at building, strengthening, and maintaining trust from behind computer screens?

It’s always been a dream of mine to give a commencement speech, so let’s just pretend that’s what’s happening here.

While there’s a great deal that’s out of our control, there’s also a lot that we can control. What if we could look at this time as an opportunity?

May we never forget how much our actions matter, and may we never forget what we see.